Refunds and Cancellation

Paid subscriptions are billed through Stripe according to the plan selected at checkout. Unless a plan says otherwise, subscription access continues through the current paid billing period after cancellation.

• You may cancel a subscription from the billing portal when available or by contacting support.
• Cancellation stops future renewal charges but does not automatically refund the current billing period.
• If you cancel, your workspace may retain access until the end of the paid period unless the plan terms say otherwise.
• Some account, billing, and audit records may be retained for security, tax, dispute, or operational reasons.

BidShield AI reviews refund requests case by case. Refunds are most likely when there is a duplicate charge, a clear billing error, or a service issue that prevented reasonable use of a paid plan.

One-time readiness reviews, completed analyses, exported reports, and used subscription periods are generally not refundable unless required by law or approved by BidShield AI.

Send billing requests to support@bidshieldai.com with the account email, organization name, plan, charge date, and a short description of the issue. Do not include full payment card numbers.

If you believe a charge is incorrect, contact support first so we can investigate quickly. We may suspend or limit paid access during unresolved payment disputes, suspected fraud, or chargeback review.